Frequently asked questions

How far in advance should I reserve my rentals?

Once you have chosen a date and know what you need, call us and make a reservation. Depending on the time of year, we suggest to make your reservations ten months to one year inadvance. Always remember, everything is pending upon availability. Did you know...the Flathead Valley is the #1 destination wedding location in the state of Montana, and one of the top 10 in the USA! Besides wedding there an abundant of other events requiring rentals in the summer months, so be prepared to have a backup plan. More and more countries are discovering Montana, so book your dream wedding soon!

Do I have to pay extra if I want the tent earlier for decorating?

We like to deliver your rentals one to three days in advance. That way you may decorate as you need. We will contact you the week of your event to confirm date and time of delivery. We do rerquire all decor removed and all rentals back at the same place we delivered the morning after your event for pickup.

How do I know what size tent I will need?

We provide a free onsite inspection to assure what size will accommodate your request and property. It will also assure the delivery vehicles will have proper access for drop off point. Fortent rentals, we will provide a one time personal floor plan to scale.

Do you charge a delivery fee?

Yes, there is a delivery fee. Of course, each destination is different and may require specific access, route, unpaved roads, etc. Delivery fees will be noted on your quote. The delivery fee is a onetime charge and inclusive to pickup as well. We can do a one time set up for tables according to agreed floor plan we provide, ask us about this service. Sorry we don’t pack it to the beach and back with out a fee. Ask about our pack in. It is advised you have the name of the venue and/or the address so we may provide an accurate and timely quote.

Do I need to wash dishes or linens we rent?

No. We wash all our items in an industrial size machine to assure proper cleaning according to heath regulations. Dishes and flatware are to be wiped of any food and debris and returned to the same containers they arrived in. Glassware is to be empty and placed upside down in designated racks. Linens are to be shaken, rolled and placed in the linen bag(s) provided.

What do I have to do or provide before delivery?

You or your venue is responsible to contact DIGSAFE (1.800.551.8344) to ensure no underground utilities are in the way. All underground lines, water lines, sprinklers, septic systems, gas, other underground, buried or hidden obstructions MUST BE CLEARLY MARKED.* (If you don’t know where they are, how could we?) Please remove any animal debris from area as well. All sprinkler systems MUST be OFF before time of delivery till after pickup of rental items. For everyone's safety, please have no animals or children on location during delivery or pickup.

Do I need sides on my tent rental?

We suggest a half wrap of windows on most tents due to the fact of wind and protection for your guests. However, if you do not want them, don’t reserve them. Although we try to keep an eye on the weather report, Montana weather if very fickle. We can have all four seasons in one day! If you see rain, or snow, in the forecast, call us immediately. We can add them on the truck, as long as it has not left the shop for your delivery.

How long before do I have to make changes?

Any changes are required by email. However, we will contact you up to two weeks before your final counts are due. We require any adjustments via email before noon, 10-14 days before your estimated delivery day/time.